Frequently Asked Questions
Here are answers to the most frequently asked questions.
For any further questions, please do not hesitate to write to us by e-mail .
Delivery and returns
You have the choice between two delivery options:
- Home Delivery (Colissimo)
- Delivery to Relay Point (Mondial Relay)
Please allow 2-4 business days for delivery from order processing. We do our best to ensure fast and efficient delivery.
Once your order is placed, you will benefit from detailed tracking of your package. A tracking number will be provided and you can track your order via Colissimo or Mondial Relay .
For return requests, please contact us at contact@rosematic.com
Payment
The payment methods are:
- Banking Catre
- Paypal
- Shop Pay
- Apple Pay
Satisfied or refunded
Have 14 days to return your order and get a refund.